Church Street Medical Centre
At Church Street Medical Centre the Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare.
We run many clinics on site for chronic illnesses such as Diabetes, Asthma and COPD and are supported by Community Heart Failure Nurses, COPD Nurses, Community Matrons and End of Life nurses.
We are fortunate also to have a Specialist Pain clinic, a Gynaecology Clinic and also a Memory and Dementia clinic operating from the premises.
We also offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood and travel vaccinations, contraceptive implants and coils, joint injections and well-person check-ups.
The practice is a dispensing practice, a service which we can offer to our patients in certain areas of Underwood. Our dispensary team can organise dosette medication and delivery for patients who require this service.
Winners of the National RCGP Caring About Carers award 2014
Church Street Medical Centre
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 01773 7120 65 between 08:00 and 18:00.
Wheelchair access is via a ramp. Patient services are all on ground floor level with no steps. A disabled patients’ WC is available and clearly marked. Corridors and doors are suitable for wheelchair access.
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For guidance on how to get the best out of the service please view our information video - View Video
Booking and Cancelling Appointments
Ordering Repeat Prescriptions
Access to your record summary
Accessing your medical records (if an application has been approved)
Read the Patient On-line Services leaflet
Complete an On-line Services Application form Appointments, Repeat prescriptions and a summary of your patient record (you will need to ensure you bring the requested proof of identy to register).
Patient Online Full Access to Medical Records Application Form
If you have recently visited the practice and didn't complete a Friends and Family test questionnaire, why not take the opportunity to complete one now and help us track how the practice is performing? Click on the pictures to complete one now!
We will be providing monthly ratings so you can see how we are doing. Please only complete one return per visit so we can see a true reflection of our service.
See our latest results Friends & Family Results
Appointment availability within the practice is being constantly monitored to try and create the right balance between appointments released on the day for acute illnesses and bookable in advance appointments for patient reviews, chronic disease management and non-urgent patient care. Demand fluctuates and we endeavour to respond as quickly as we can.
From January 2016 we will be offering early morning appointments on Wednesdays from 7 am with Doctors, Nurses and our Health Care Assistant.
Since the launch over 2500 patients have registered to be able to book appointments on-line via our secure log-on. See our online appointment booking guide and sign up now. Use the 'appointments'or 'cancel appointments' buttons at the bottom of this page if you have already registered
Not being able to get an appointment when you want it can be frustrating however, we do expect all patients and their relatives to treat our staff with respect. The practice operates a zero tolerance to bullying and abusive behaviour.
For less complex situations, we have two useful links to help you, which may reduce the need for an appointment; Self Help and Common Childhood Illnesses.
Patient Participation - Supporting Our Practice
Members of patient participation groups from across Nottingham West give their views about the importance of being involved in your local NHS. See our group page ' Friends of Church Street'
Previous Patient Surveys
The results of the latest survey are available on-line on our Patient Survery Report and in reception.
Repeat Prescription Requests
REMEMBER - DO NOT SHARE USER NAMES & PASSWORDS WITH ANYONE, PHARMACIES WILL NOT BE ABLE TO USE THE NEW SERVICE ON YOUR BEHALF.
Please be aware that the message link on your repeat ordering page is to notify us of medicines you have been unable to order and notify us of which pharmacy you wish to collect your prescription from - we cannot provide a confirmation of order or a reminder of next prescription service.
Please do not ring the practice to check we have the order (the system is linked directly to our clinical system we have your order), this not only causes delays for patients ringing to get through regarding appointments etc, but impacts on the prescriptions teams’ ability to process the 100's of prescriptions we handle daily. Thank you
(Site updated 20/05/2016)