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Church Street Medical Centre is Rated Outstanding by CQC!

We are pleased to announce  that the Practice has been rated "Outstanding" in our recent CQC inspection.  Only 194 GP practices in the Country have been given this rating and we are incredibly proud of all the Staff at the Surgery and our Patient Participation group for their contribution to the Practice.

 

 

Flu Clinics - Winter 2016

We are now booking appointments for the flu clinic, if you are eligible please make an appointment now.

If you are unsure please ask at reception.


DR ATKINSON OF CHURCH STREET MEDICAL CENTRE - IS RUNNING 100 MILES FOR THE HEARTLINK CHARITY!!!!! 

My fundraising is for Heartlink     

 My Just giving page is http://www.justgiving.com/Nicole-Atkinson2   SCROLL DOWN TO READ MORE

I have set myself the challenge of trying to run 100 miles non stop in September at the Dukeries 100. Although I love running this will be the hardest thing I have done so far and I'm hoping not only will this be a fantastic event but I want to run in support of an amazing family who I have had the privilege of looking after over the past 14 years as a GP. Since being born with congential heart defects, due to a genetic condition, the 2 sisters have faced multiple cardiac surgeries at Glenfield hospital. Currently Amelia is waiting further open heart surgery as previous valve surgery has been unsuccessful. Throughout this the family have received support from Heartlinks who provide accommodation to families to stay while their children are in hospital but also provide for much needed paediatric equipment needed for their surgery. I know first hand how much of a difference this has made to a family going through so much! I'm hoping the thought of what the girls have been through will spur me round and ensure that no matter how tough it gets the courage they have shown throughout their treatment will set the example of the determination I will need to finish!

Church Street Medical Centre 

At Church Street Medical Centre the Doctors, Nurses and staff take pride in offering the highest standard of patient-centred healthcare and we are pleased that this is reflected in our OUTSTANDING rating by CQC.

We run many clinics on site for  patients with chronic illnesses such as Diabetes, Asthma and COPD. In the community we are supported by Community Heart Failure Nurses, COPD Nurses, Community Matrons and End of Life nurses.

We are fortunate to have an Ultrasound scan service, a Specialist Pain clinic, a Gynaecology Clinic, a Counselling service and also a Memory and Dementia clinic operating from the premises.

We also offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood and travel vaccinations, contraceptive implants and coils, joint injections and well-person check-ups.

The practice is a dispensing practice, a service which we can offer to our patients in certain areas of Underwood. Our dispensary team can organise dosette medication and delivery for patients who require this service.

  

Winners of the National RCGP Caring About Carers award 2014

 

Nottingham West CCG

 

 

Press release

Immediate release: Thursday, 22 September

Nottinghamshire GP practice is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Church Street Medical Centre to be Outstanding following an inspection in May.    

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.
 
A full report of the inspection has now been published and is available on CQC’s website: http://www.cqc.org.uk/location/1-537751145
 
Under CQC’s programme of inspections, all England’s GP practices are given a rating according to whether they are safe, effective, caring, responsive and well led.  
The report on Church Street Medical Centre, highlights a number of areas of outstanding practice, including:
 
  •      Patients were treated as active partners in their care. Staff overcame obstacles to deliver a high level of care for example; staff were proactive in identifying and supporting carers and had established a local network with monthly meetings to reduce isolation.
  •      This had developed into a carer’s community involving carers from outside the practice and led by the carers champion through meetings, development of a website and close working with the carer’s federation.
  •      The management team used innovative methods to audit the way the practice was run. This ensured the service was constantly improved and the effectiveness of the practice challenged to ensure this had a positive impact. Feedback and changes were reviewed by the staff as group to ensure full involvement.
  •      This had led to greater ownership of the practice amongst staff who told us they felt very much involved in the development of the practice and empowered to suggest and drive change as a team.
 
 
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:
“It is clear Church Street Medical Centre, is providing an exemplary service which is a real asset to the people living in this part of Nottinghamshire.
“The staff considered patients, not just in terms of medical conditions but in their social and family life as well, often offering support to entire families to ensure the impact of a patient’s condition was alleviated. Patients told us they considered the staff part of their family and told us they delivered care that exceeded their expectations.
“Carers were well supported and events organised to ensure there was a forum to reduce isolation in their role.
“As part of our inspection we also asked for CQC comment cards to be completed by patients prior to our inspection. We received 46 comment cards which were all positive about the standard of care received. Patients described staff as devoted and said they found them supportive and caring.
“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

 

 

Communication at Church Street Medical Centre

 

We want to get better at communicating with our patients.

 

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

 

We want to know if you need information in braille, large print or easy read.

 

We want to know if you need a British Sign Language interpreter or advocate.

 

We want to know if we can support you to lipread or use a hearing aid or communication tool.

 

Please tell the receptionist when you arrive for your next appointment, or call us on 01773 7120 65 between 08:00 and 18:00.



   

disabled access Wheelchair access is via a ramp. Patient services are all on ground floor level with no steps. A disabled patients’ WC is available and clearly marked. Corridors and doors are suitable for wheelchair access.

Broxtowe Health Partnership Health Lifestyle Fund

   


Online Services Online Services Link

<- Click the online image to access:

For guidance on how to get the best out of the service please view our information video - View Video  

Booking and Cancelling Appointments

Ordering Repeat Prescriptions

Access to your record summary

Accessing your medical records (if an application has been approved) 

Read the Patient On-line Services leaflet

Complete an On-line Services Application form  Appointments, Repeat prescriptions and a summary of your patient record (you will need to ensure you bring the requested proof of identy to register).

 Patient Online Full Access to Medical Records Application Form 

 


Friends and Family TestIf you have recently visited the practice and didn't complete a Friends  and  Family   test  questionnaire,  why  not  take  the opportunity  to  complete  one now and help us track how the practice is performing? Click on the pictures to complete one now!

We will be providing monthly ratings so you can see how we are doing. Please only complete one return per visit so we can see a true reflection of our service. 


 

Appointments

Appointment availability within the practice is being constantly monitored to try and create the right balance between appointments released on the day for acute illnesses and bookable in advance appointments for patient reviews, chronic disease management and non-urgent patient care. Demand fluctuates and we endeavour to respond as quickly as we can.

 From January 2016 we will be offering early morning appointments on Wednesdays from 7 am with Doctors, Nurses and our Health Care Assistant.

Since the launch over 2500 patients have registered to be able to book appointments on-line via our secure log-on. See our online appointment booking guide and sign up now.  Use the 'appointments'or 'cancel appointments' buttons at the bottom of this page if you have already registered

Not being able to get an appointment when you want it can be frustrating however, we do expect all patients and their relatives to treat our staff with respect. The practice operates a zero tolerance to bullying and abusive behaviour.  

For less complex situations, we have two useful links to help you, which may reduce the need for an appointment; Self Help and Common Childhood Illnesses.

 


 

Patient Participation - Supporting Our Practice

Members of patient participation groups from across Nottingham West give their views about the importance of being involved in your local NHS. See our group page ' Friends of Church Street'

 
  

 

Previous Patient Surveys

thank_you The results of the latest survey are available on-line on our Patient Survery Report  and in reception.

 


 

Repeat Prescription Requests

pinpointREMEMBER - DO NOT SHARE USER NAMES & PASSWORDS WITH ANYONE, PHARMACIES WILL NOT BE ABLE TO USE THE NEW SERVICE ON YOUR BEHALF. 

Important InformationPlease be aware that the message link on your repeat ordering page is to notify us of medicines you have been unable to order and notify us of which pharmacy you wish to collect your prescription from - we cannot provide a confirmation of order or a reminder of next prescription service.

 

Please do not ring the practice to check we have the order (the system is linked directly to our clinical system we have your order), this not only causes delays for patients ringing to get through regarding appointments etc, but impacts on the prescriptions teams’ ability to process the 100's of prescriptions we handle daily. Thank you

(Site updated 10/11/2016)
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